Do you ship internationally?
Yes, As of right now we ship to USA and Canada. As for the USA, we strictly ship to the lower 48 states.
How long does shipping take?
Most orders are shipped the same business day if received before 1pm, or shipped the next business day. Depending on the delivery location, it generally takes between 6-12 business days in transit. You should receive a call from the freight carrier approximately 48 hours ahead of time to coordinate the specific delivery date and time of your stove.
Where will the delievery driver place my pellet stove?
Pellet Stoves are shipped via LTL truck direct to your front door. Our drivers will bring the stove into your home (over the threshold service is included in shipping charges.)
Will I be charged for taxes?
No. You're only charged for sales tax if you buy within North Carolina.
How long does it take to receive additional parts?
All parts are sent via USPS Priority mail and should arrive in 2-3 day.
If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts for a refund (subject to the terms and conditions below.) You have 30 days from the date of your original purchase to make a return with the following exceptions;
-Damage Reporting Requirement for Delivered Items: You must report any damage to delivered items within 72 hours of delivery to be eligible for a refund. If delivered items with damage are not reported within this time frame, the refund will not be accepted. To report damage please call (919) 388-7614
-A 15% processing/restocking fee is charged for all pellet stoves, and pellet inserts. Restocking fees do not apply when item is returned as defective or because incorrect product was delivered. The original shipping charges incurred on your purchase are not refundable as part of your return.
PAYMENT & WARRANTY
What forms of payments do you accept?
We accept all major credit cards and Paypal payments.
What are your warranty terms & conditions?
1 year warranty and standard shipping are included with all stoves.
All ComfortBilt pellet stoves qualify for the $300 ENERGY STAR Federal tax credit, and most state or municipal biomass fuel incentive programs
Every ComfortBilt pellet stove is inspected and tested in our North Carolina warehouse before being delivered to customers
Still got questions? Contact us>
ComfortBilt is proud to be the exclusive distributor of Pellet Stove products in the USA. ComfortBilt has been manufacturing pellet stoves and other heating products for more than 25 years, for use in Europe, Canada, Japan, and Australia. Our US based customer support team would be glad to answer any questions you may have or assist you with product support. Thanks for your interest!
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: